9POV Coach

Emotional
Intelligence

Ennegram

Profiling

Why EQ Training is Important

What is EQ?

 EQ stands for emotional quotient, also known as emotional intelligence. It establishes a person’s capacity to recognize their own and other people’s emotions. People with high EQ are seen as better leaders because they can better comprehend and relate to those around them.

 Intelligence in Emotions Training is a set of practical skills and knowledge that assists people in becoming skilled in using emotions. Self-motivation is what the program is designed to foster. Productivity and dedication to one’s profession.

Intelligence in Emotions:

1) Get in the habit of observing your emotions.

2) Be aware of your actions;

3) examine your beliefs.

4) Accept accountability for your emotions.

5) Spend some time honoring the good.

6) Nevertheless, don’t discount the bad.

7) Don’t overlook

8) An ongoing procedure

Benefits of Emotional intelligence in the workplace

The workers have an optimistic attitude toward the task at hand. Strong bonds and stronger connections among coworkers Flexibility: employees with high EI can adapt to change and manage any further stress it may cause.

Because it can enhance your personal relationships, both personally and professionally, emotional intelligence is significant. Self-awareness, self-regulation, motivation, empathy, and social skills are the five facets of emotional intelligence at work.

At work, emotional intelligence consists of five factors.

The five elements of emotional maturity at work were created by psychologist Daniel Goleman in the 1990s. These are those elements, with examples of their utilization in the workplace, and they are as follows:

Self-awareness

Being able to recognize your feelings and emotional triggers is a sign of self-awareness. Understanding how others might interpret your emotions comes from being conscious of your own sentiments. Practice self-awareness to understand how your coworkers, clients, or managers see you at work.

Self-control

Self-regulation is the capacity to manage and modify your emotions to have a more constructive outcome. Someone controlling their feelings is crucial in every circumstance since they have a big impact on other people. You may manage your emotions while working by modifying your moods to maintain a professional front in front of clients. 

Inspiration

Motivation, or the impulse to act, is related to emotional intelligence since your desires may foster various feelings for a particular object. A desire to complete your daily activities could be demonstrated as both intrinsically motivated to your employer and a means of achieving your own inner wants and goals.

Compassion

The capacity to recognize and comprehend another person’s feelings is known as empathy. You can manage workplace circumstances more skillfully if you know people’s emotions. For instance, you can respond empathetically when a coworker exhibits signs of dismay to prevent a situation from getting worse. 

Social Abilities

To interact and communicate with others, one needs social skills. You can listen, communicate, and handle problems more skillfully if you have greater social skills, such as effective communication and respect. Social skills are crucial leadership qualities that can be employed at work to advance your career.

The following are just a few of the many advantages of emotional intelligence at work:

Recognize nonverbal cues to correct a circumstance before it becomes a problem.

Knowing your emotions will help you change your behavior before it causes problems for clients or colleagues. For instance, if you know that you had a difficult night, you could alter your behavior the next workday by focusing your attention on happier emotions.

Increased effectiveness: Making decisions and finishing activities more quickly are possible when you have empathy for and know other people’s feelings.

Increasing Your Career Emotional intelligence and leadership skills go hand in hand. Depending on how actively you display traits like tolerance, active listening, positivity, and empathy, you may be able to advance into a leadership role or receive a title promotion or increase.

Encourage others to develop good interpersonal skills. Since emotions spread quickly, demonstrating to your team that you are driven, compassionate, accountable, and team-oriented may encourage them to follow your example.

How to raise one’s emotional quotient at work

Success on the job can be significantly influenced by emotional intelligence. Enhancing emotional intelligence at work can motivate your team and foster a happy workplace for all.

 To increase emotional intelligence at work, follow these five steps:

Recognize your shortcomings

It’s helpful to recognize your deficiencies before you start to strengthen your emotional intelligence. By identifying your emotional blind spots, you can improve your communication skills.

For instance, you might be excellent at supporting others when they verbally express their emotions, yet you may need to be more skilled at interpreting non-verbal cues. Write down your shortcomings honestly, and review them periodically to identify them.

Examine your prior emotional quotient encounters

 Reviewing your past emotional intelligence will help you continue your examination after assessing your limitations. Reviewing your texts and emails, you can reflect on how you handled various circumstances. You could recall a situation where you could have responded more sympathetically. You can learn how to deal with similar circumstances more skillfully in the future by thinking back on your conversation.

Obtain comments

Receiving input from people you can trust can be very helpful in understanding your emotional inclinations. These individuals will be candid about your communication style, and the comments you get may be rather illuminating.

You can ask a relative or friend to evaluate your interpersonal communication skills. Use this guidance to understand how others might view you and what you can accomplish to alter that perception for the better.

Request support

Consider requesting assistance from your employer or a mentor to increase your emotional intelligence at work. After explaining your desire, ask them for advice on enhancing your leadership or communication abilities. For instance, think about attending a training session or participating in a team-building exercise at work.

Consistently use emotional intelligence.

Every day, apply the emotional intelligence lessons you’ve picked up from yourself and others. You can create a list of areas to improve by identifying your deficiencies and soliciting advice and criticism.

Conclusion 

Emotional intelligence is known as the capacity to recognize, control, and comprehend one’s own emotions and those of others. A high EQ aids in connection development, team stress reduction, conflict resolution, and job satisfaction.

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Aaron Toh

Marketing Consultant, Ice Cube Marketing

Really enjoyed the session! The facilitators were very spontaneous and used many real-life examples instead of just sharing theories. You can really tell they have deep knowledge and experience in Enneagram, especially when it comes to understanding human behaviour, which can be complex. I was impressed by how they explained everything in such a simple and relatable way.

I also got to understand myself better and why people around me behave and communicate differently. It helped me become more empathetic and more aware of how I communicate with others.

Highly recommended for anyone who is curious to learn more about themselves, understand others better, and improve their communication skills. Definitely a go-to programme. Thank you, Dr Granville and Alicia, for the insightful and enjoyable session!

Andy Quek

Compliance Officer, Financial Services

The Enneagram Level 2 course with Alicia and Dr. Granville was truly transformative! Their depth of knowledge and engaging teaching style made complex concepts easy to grasp. The course went beyond surface-level theory, providing practical tools and insights to apply the Enneagram in everyday life.

Both instructors were warm, approachable, and eager to answer questions, creating a safe space for deeper exploration. I left with a much richer understanding of my type and how it shows up in relationships and growth. Highly recommend this course for anyone ready to take their Enneagram journey to the next level! 

Kenny Lim

Financial Services Senior Director & Multi-Business Founder

I recently completed the Enneagram Level 3 course with EQ World, and it was an exceptional experience. The course was not only deeply insightful but also highly practical. The integration of the Enneagram with emotional intelligence principles provided a comprehensive understanding of both self-awareness and interpersonal dynamics. I particularly appreciated the focus on “Passion by Type” and the “Importance of Instinct”, which offered profound insights into how our core motivations shape our behaviors. The EQ Competency Framework was a standout element, providing clear guidance on developing emotional intelligence in real-world scenarios. Additionally, learning about the “4 Stages of Team Development” helped me better understand group dynamics and how to lead teams more effectively.

Both trainers Dr Gran & Alicia were knowledgeable, engaging, and provided clear, actionable steps to apply the learning in both personal and professional contexts. I found the exercises, especially the coaching techniques, to be incredibly valuable. Overall, it was a well-structured, impactful course that I would highly recommend to anyone looking to deepen their understanding of the Enneagram and enhance their emotional intelligence.

Irfaan Fauzi

Vice President, Academy for Distributors' Development, HSBC Life Insurance

I’ve completed Levels 1, 2, and 3 with them, and each time, the experience has been nothing short of amazing. The team is so warm, so welcoming, and what I really appreciate is how non-judgmental and inclusive they are. Whether you’re new to the Enneagram or have been studying it for a while, they make you feel completely at home.

I always walk away with deeper awareness, practical tools, and a whole lot of “aha!” moments. It’s not just theory—they really help you apply it in real life. Big thank you to Gran wnd Alicia. Keep doing what you do. You’re making a real difference in people’s lives—and I’m grateful to be on this journey with you. Two thumbs up!

Vindce Aw

Marketing Manager, Penta-Ocean Construction

Before discovering the Enneagram, I always saw myself as a fun, easygoing and jovial person. I thought being “fun” was simply a positive trait — something that made people enjoy being around me. As a core Type 7, I believed that everything in my life had to be fun — otherwise I would quickly lose interest or disengage.

What I didn’t realise was that even “fun” has different levels. Through the Enneagram, I learnt that there is a difference between developed and undeveloped expressions of it. Looking back, I began to recognise that my version of “fun” was sometimes a way to avoid discomfort, deflect deeper emotions, or keep things light so I didn’t have to face what was really going on.

At the same time, I started to notice something else — some of my friends were slowly distancing themselves, and I didn’t fully understand why. I would often reframe it as them being busy, but deep down, something didn’t quite sit right.

Through the Enneagram and EQ World’s programmes, I began to see myself more clearly. I realised that my energy could sometimes come across as too intense or overwhelming. When things didn’t go my way, I could become a stronger, more controlling version of myself without even being aware of it.

That was quite a confronting but important realisation — understanding that it wasn’t just circumstances, but also how I was showing up.

What I appreciated about EQ World’s approach is that it wasn’t judgmental. Instead, it gave me the language and awareness to understand my patterns, pause, and choose how I want to respond.

More importantly, I’ve come to realise that fun doesn’t always have to come from what I’m doing — it’s also about how I experience things. Even routine or challenging situations can be meaningful and enjoyable when I show up differently.

Over time, I’ve become more grounded, more present, and less forceful in how I interact with others. And interestingly, I began to see changes in my relationships as well — friends started coming back, and many have shared that they find me more approachable and easier to connect with now.

Today, I still value being fun and light-hearted, but it comes from a more developed and conscious place. I’m more intentional, more aware of myself and others, and better able to manage how I show up. This journey has been deeply meaningful, both personally and professionally, and I’m grateful for the growth it has brought into my life.

Sebastian Ong

Director, Empathica Pte Ltd

I attended the WSQ Negotiation with Enneagram course with Dr Gran and Alicia. I thought I was just going to learn my type, but it went deeper. I now understand my patterns and defence mechanisms, and I catch myself when I slip into default so I can adjust how I communicate.

The session was engaging and practical. The stories made each type easy to recognise, and I could apply it immediately.

I signed up for the Enneagram practitioner program after the course to upgrade myself.

Cindy Tien

Speaker, Executive Coach, and Author of InSide: Break Through Your BS to Influence Yourself

I entered the speaking and coaching industry the way a lot of driven people do — by doing more, learning more, and hustling more.

I thought the gap between where I was and where I wanted to be could be closed with sheer effort. What I didn’t realise was that my addiction to achievement was the gap.

That’s what the Enneagram showed me — and specifically, what Granville and the EQ World team helped me see. Not through dry theory, but through powerful storytelling, rich content, and the facilitation that makes you feel safe enough to be honest with yourself.

From one-day workshops to multi-day certifications, every programme gave me something I could immediately apply — first to my own development, and then to the leaders and teams I work with. EQ World’s Enneagram programmes gave me self-insight. It gave me a language for the patterns I couldn’t see and the courage to do something about them.

Today, I’m able to speak, train and coach leaders and corporate teams with conviction — and the Enneagram is woven through all of it. Granville, you and the EQ World team changed the trajectory of my life. And I don’t say that lightly.

Ellie Tay

Senior Financial Consultant

Attended level 1 and level 2 of the Enneagram courses and it exceeded all my expectations! What was especially meaningful for me is that it deepened my self-understanding, highlighting how we can remain true to our core type while adapting to various scenarios. The conversations with the group were very interesting too. This has helped me greatly when interacting with the people around me, helping me at work and to understand my loved ones better too. The instructors did an excellent job of breaking down complex concepts into easy-to-understand models, presenting them in a clear, step-by-step structure that I didn’t think was possible. This course is truly worth exploring!

Naomi Chua

Associate Director, Excelsior Financial

Amazing experience as always delivered by Gran & Alicia. I have interacted with EQ world since 2019 and their people-centered approach has differentiated them greatly from other enneagram providers. I have taken enneagram lvl 1 and 2 with them and will consider the lvl 3 next year. Love the no-nonsense pragmatic approach. I would strongly recommend their service to anyone who wish to have breakthroughs in personal growth, leadership or people management skills.

Eunice Boh

Deputy Director, Enterprise Technology and Architecture, Public Sector

Taking the Enneagram Level 3 Practitioner course with Gran and Alicia was truly a game-changer. Their depth of knowledge, intuitive facilitation, and warm presence made the learning experience rich and impactful. This course helped me uncover emotional patterns, recognize blind spots, and gain clarity on how I show up — both for myself and others. I walked away not just with insights, but with practical tools to maximize my potential and help others do the same. If you’re ready for deep transformation and real self-leadership, this course is it. Thank you, Gran and Alicia, for creating such a safe and powerful space for growth!

Stuart Shee

Senior Director & Founder of AiS

I recently had the privilege of spending a few precious days with an incredible group of people at the Enneagram Level 2 course.

In a world where many are moving fast but not necessarily growing, this experience was a powerful reminder of the importance of deep self-understanding.

Because growth is not just about doing more. It is about seeing more—about becoming more aware of who we are, how we show up, and why we do what we do.

If you are looking to fast-track both your personal and professional growth, this is more than just a course—it is a transformative journey.

My heartfelt appreciation to Dr. Gran and Alicia for guiding us with such depth, wisdom, and genuine passion. Their ability to create both clarity and breakthrough is truly remarkable.

Grateful for the experience, the insights, and the people.

Tricia Lee

Director of Comms & Marketing, Community Foundation of Singapore

Just completed 4 amazing days of High Performance Coaching with Enneagram (Level 2) with Alicia and Granville.

I came in expecting a few practical tools and perhaps a clearer structure to what I already “knew” from the first course. I did not expect to have my mind blown.

A large part of why this experience was so impactful comes down to Gran and Alicia. They are highly engaging and clearly deeply immersed in their work. More than just delivering content, they hold the space with intention and have so many great examples and stories that bring the content to life.

They also created an environment that felt safe to explore and be vulnerable.

If you want to learn an incredible way to be a better person and improve your interpersonal relationships i highly recommend signing up for one of their courses.

Jacqueline Chow

Director at PFPFA

I just completed High Performance Coaching with Enneagram Level 2, and I have to say this was on a completely different level. Dr Gran and Alicia are exceptional coaches. What stood out most was not just their depth of knowledge, but their ability to translate the Enneagram into practical, high-performance application. This wasn’t theory for the sake of theory. Every concept was tied back to real-life coaching, leadership, and decision-making.

Dr Gran brings a very sharp, structured perspective. You can tell there is a strong foundation behind everything he teaches. The way he breaks down patterns, motivations, and blind spots is precise and insightful. Alicia complements that perfectly with her ability to bring warmth, intuition, and real human understanding into the room. She has a way of making complex dynamics feel very clear and relatable, especially in live coaching situations.

What I appreciated most are the depth of the Enneagram beyond surface-level typing, how to identify real drivers, not just behaviours, practical coaching frameworks that I can immediately apply and thhe balance between structure and intuition

This course stretched my thinking and sharpened how I observe, question, and guide others. It’s not just about becoming a better coach, it’s about becoming far more aware of how people actually operate. Highly recommended for anyone serious about coaching, leadership, or understanding people at a much deeper level!